At Kensingtons Bedding, we are deeply committed to providing our customers with an unparalleled shopping and ownership experience. We believe in building lasting relationships based on trust, respect, and excellence in every aspect of our business. This policy outlines our approach to delivering outstanding customer service that reflects our values and meets our high standards.

Our Customer Service Principles

• Customer Satisfaction: Your satisfaction is our top priority. We strive to exceed your expectations in quality, value, and service.
• Respect and Integrity: We treat all our customers with the respect and dignity they deserve, conducting our business with the highest level of integrity and honesty.
• Prompt and Efficient Service: We understand the value of your time. Our team is trained to provide prompt, efficient, and accurate service, whether you're shopping in-store, online, or contacting us for support.
• Knowledge and Expertise: Our staff are experts in bedding products and are equipped to offer personalised recommendations and advice to ensure you find the perfect product for your needs.
• Feedback and Improvement: We believe in continuous improvement and welcome your feedback—positive or constructive—as a valuable tool to enhance our products and services.

Our Service Commitments

• Availability: Our customer service team is available through multiple channels, including phone, email, live chat, and in-store, to assist you at your convenience.
• Response Time: We aim to respond to all customer inquiries and concerns within 24 hours.
• Quality Assurance: We guarantee the quality of our products and will address any product faults or issues under our returns and exchanges policy.
• Transparency: We will keep you informed about the status of your orders, returns, and any inquiries or complaints you may have.
• Privacy and Security: We respect your privacy and are committed to protecting your personal information with stringent data security measures.

How to Contact Us

We encourage you to reach out to our customer service team should you have any questions, concerns, or feedback. info@kensingtonsbedding.co.uk

Feedback and Complaints Process

We aim to resolve any complaints efficiently and fairly. If you're dissatisfied with any aspect of our service, please follow our complaints process outlined on our website or contact our customer service directly for assistance.