At Kensingtons Luxury Bedding, we are committed to providing our customers with not just luxurious bedding solutions but also an exceptional delivery service that matches the quality of our products. We aim to ensure that your experience with us is seamless from the moment you place your order until it arrives at your doorstep. Below is our delivery policy, designed to provide you with all the necessary information regarding the shipping and delivery of your purchase.

Fast, Free Delivery

We are delighted to offer fast, free standard delivery on all orders within the UK. There is no minimum purchase required to qualify for free shipping. Our goal is to dispatch your order as quickly as possible, ensuring that you can enjoy our luxury bedding without the wait.

Dispatch Time

Orders are processed and dispatched within 24-48 hours from the time they are placed. Our team works diligently to ensure that your order is handled efficiently, so you can expect rapid fulfilment.

Delivery Timescale

Once dispatched, the standard delivery time frame is 1-2 working days. Please allow an additional 2-3 days from the date of shipment for your order to be delivered to your address. In total, from the moment you place your order, you should anticipate receiving your items within 3-5 working days.

Tracking Your Order

We understand the importance of staying informed about the status of your delivery. Once your order has been dispatched, we will provide you with a tracking number and details on how to track your order online. This way, you can monitor your package's journey and know exactly when to expect it.

Delivery Issues

In the unlikely event that your order has not arrived within the specified time frame, please contact us immediately. Our customer service team is here to assist you and will work diligently to resolve any issues. We ask that you reach out to us if your order has not been received within 3-5 working days from the date of dispatch.

Customer Satisfaction

At Kensingtons Luxury Bedding, customer satisfaction is our top priority. We pride ourselves on rapid order fulfilment and keeping you informed every step of the way. If you have any questions or concerns about your order or our delivery policy, please do not hesitate to contact us. Our dedicated customer service team is always here to help, ensuring that your shopping experience with us is nothing short of exceptional.